Any trip cancellation can be frustrating. This is why we have put the cancellation fee in place to make sure drivers are fairly compensated for their time after they accept a passenger's ride request. The cancellation fees for a card trip will be automatically charged on your card while the fee for cash trips will be added to your next trip.
Cancellation fees are applied in the following situations:
If you have any questions about how you have been charged, please contact us at email@example.com
or chat with us within the app's help section.