To help keep riders safe, we vet City One driver-partners and build our technology with safety in mind. But there are also things that you as a passenger can do to stay safe. We worked with law enforcement to create this list of tips to help you stay safe while riding with City One.
While no screening system is perfect, we run drivers against identity, driver’s license validity and criminal record checks. We want passengers to know they are safe in the hands of someone else.
Our payments are all electronic i.e. no cash (for now). We also use a secure payment mechanisms with automated and manual fraud protection systems to protect your information.
We work closely with Law enforcement agencies to swiftly solve criminal offences on our platform. This means we supply them with all necessary information in investigations and beyond.
Our secure messaging tool lets you get to know a driver or passenger and ask questions about pickup location or times. After the booking is confirmed, you can use it to easily message back-and-forth
Everyone on City One has a profile to help other drivers or passengers get to know each other. To ride or drive, you’ll be asked to provide City One with your full name, date of birth, photo, phone number, payment information, and email address.
If you’re curious about what others thought of a potential passenger or driver, all you have to do is look at their reviews. Passengers and drivers can only review each other after a trip is completed, so you know the feedback you’re seeing is based on actual experiences.
Our Support Team are here if you ever need us. You can contact us via chat, email or phone call.
Signup to drive here or via the apps
Download the City One Passenger app