Staying Safe while riding or driving with City One

To help keep passengers and drivers safe, we do a number of things from vetting City One driver-partners to building advanced safety app features.

How we’ve designed safety & trust

Background Checks

While no screening system is perfect, we run drivers against identity, driver’s license validity and criminal record checks. We want passengers to know they are safe in the hands of their driver.

Secure Payments

We use industry standard payments security to secure your electronic payment. Cash Payments are also available in the app.

Law Enforcement Relations

We work closely with Law enforcement agencies to swiftly solve criminal offences on our platform. This means we supply them with all necessary information in investigations and keep them up to date or all incidents.

Sharing your trip

We've built a seemless and easy way to share your trip with a loved one as a security measure.

Active Customer Support

Our empathetic team of customer support keeps active at all times, ready to assist you through any form of problem you may be having while riding or driving with City One.


We use a review system to keep passengers and drivers up to the 5star standard. Each time you complete a trip, you are asked to rate your driver or passenger. Drivers or passengers who get consistent low ratings eventually get suspended from City One.

Get attentive, empathetic help and assistance.

Our Support Team are here if you ever need us. You can contact us via chat, email or phone call.

Ready to ride when you are


Whatsapp us to drive or sign up via the apps


Download the City One Passenger app