When you use City One, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices. This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
This policy applies to users of City One's services anywhere in South Africa, including users of City One's apps, websites, features or other services. This policy describes how City One and its affiliates collect and use personal information to provide our services. This policy applies to all users of our app and website.
This policy specifically applies to: Passengers: users who request or receive transportation services Drivers: users who provide transportation services individually or through partner transportation companies.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places.
City One provides services to users throughout South Africa. Future Lane Corporation is the data controller for your information. If you live in South Africa, the data controller for the information you provide or that is collected by City One or its affiliates is: Future Lane Corporation. Questions, comments and complaints about City One's data practices can be submitted to City One's data protection office through an email i.e. firstname.lastname@example.org
City One collects:
This may include:
This may include:
This may include:
“City One does not sell or share your personal information to third parties for third party direct marketing purposes”.
City One uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
City One uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
City One uses the information we collect to enable communications between our users. For example, a driver may text or call a passenger to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
City One may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. City One may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an City One user. City One may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of City One's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
City One may share the information we collect:
We love hearing from our users -- including through public forums such as City One blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
City One may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
City One may share your information other than as described in this policy if we notify you and you consent to the sharing.
City One provides means for you to see and control the information that City One collects, including through:
The Privacy Settings menu in the City One passenger app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from City One. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
If you have enabled the device location services on your mobile device, you may also enable City One to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up. You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the City One app. You may use the City One app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.
City One provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the City One app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the City One app.
You may enable City One to send you push notifications about discounts and news from City One. You may enable/disable these notifications at any time through the Privacy Settings menu in the City One app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the City One app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the City One app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, drivers and passengers are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and passengers. Your passenger rating is available in the main menu of the City One passenger app. Your driver rating is available in the Ratings tab of the City One Partner app.
You may request that City One:
You may opt out of receiving promotional emails from City One by email: email@example.com.. You may also opt out of receiving emails and other messages from City One by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account